Capgemini

Job roll: Service Desk Analyst

Qualification: Any Degree fresher’s with 0-1 experience

 

Roles & Responsibilities:

  • Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
    • The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
    • Should also provide accelerated response to the executive users within the customer organization

Primary skill(must have)

  • Must be graduate
    • Strong communication & analytical skills & good team player
    • Good to have ITIL V3 certified

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